Troubleshooting

Problem	Probable Cause	Solution
Map is in different location for different users	Failed to anchor automatically, not enough data	Rescan the QR code by looking at it from 0.5-1m away. If this doesn’t work, use manual alignment
Headset is not turning on	Headset battery empty	Ensure the headset is charged, refer to the headset documentation.
Headset keeps loosing tracking	Feature poor room	Refer to Room setup
Add User not available (greyed out)	No server is available	Restart the application If the pproblem persists, oipen the settings and click “Default”, restart the application
No identifiers are visible in the add user menu	No connection to to the network node or no headsets available (powered on)	Check that the cable between the compute node and network node is plugged in. Make sure at least one headset is powered on and displays the waiting for connection screen
Headset identifier is not visible in the add user menu (others IDs are available)	No connection to Headset	Make sure the headset is no more than 10 meters (30 feet) away from the network node. Look inside the headset, make sure you see the “waiting for connection” screen and read the number displayed, check that the first 3 numbers correspond to the oversight network. the last number is your headset ID. If you cant see the “waiting for connection” screen, restart your headset
No “waiting for connection” screen	Headset restarted or out of casting mode	If you see the “enter password” screen, type ‘Aa12’ If you don’t see the “enter password” screen, restart your headset
Computing node is not turning on	Wiring Problem	Refer to the computing node documentation to ensure that the computing node is wired correctly.