Probable Cause


Map is in different location for different users

Failed to anchor automatically, not enough data

Rescan the QR code by looking at it from 0.5-1m away. If this doesn’t work, use manual alignment

Headset is not turning on

Headset battery empty

Ensure the headset is charged, refer to the headset documentation.

Headset keeps loosing tracking

Feature poor room

Refer to Room setup

Add User not available (greyed out)

No server is available

  • Restart the application

  • If the pproblem persists, oipen the settings and click “Default”, restart the application

No identifiers are visible in the add user menu

No connection to to the network node or no headsets available (powered on)

  • Check that the cable between the compute node and network node is plugged in.

  • Make sure at least one headset is powered on and displays the waiting for connection screen

Headset identifier is not visible in the add user menu (others IDs are available)

No connection to Headset

  • Make sure the headset is no more than 10 meters (30 feet) away from the network node.

  • Look inside the headset, make sure you see the “waiting for connection” screen and read the number displayed, check that the first 3 numbers correspond to the oversight network. the last number is your headset ID.

  • If you cant see the “waiting for connection” screen, restart your headset

No “waiting for connection” screen

Headset restarted or out of casting mode

  • If you see the “enter password” screen, type ‘Aa12’

  • If you don’t see the “enter password” screen, restart your headset

Computing node is not turning on

Wiring Problem

Refer to the computing node documentation to ensure that the computing node is wired correctly.